Help Center

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorized your payment method ready for your purchase.

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

1. Our emails might be going to your junk or spam folder
2. There might have been a misspelling when you entered your email address during checkout
3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to support@myownwheels.com

We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

 In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorization from your payment method and reach out to you via email or telephone.

Yes, you can always give us a call at 800-903-0946 on Monday - Friday / 9AM - 5PM EST, and we can take your order right over the phone.

We accept all major credit cards, Apple Pay, Google Pay, Amazon Payments, Shopify Pay, and PayPal.

Some of our delivery couriers require a contact number to ensure a smooth delivery of your order. We wont give to anyone else, it’s kept private and confidential. Plus, if there's any issues with your order, we can contact you quickly and easily.

Absolutely. Our family at MyOwnWheels.com and Ridetique.com strives to provide our customers a safe and smooth customer experience. We are proactive in addressing our customer concerns for online shopping. If you see a "Lock" icon in the URL bar of your web browser, it means that your shopping session is secure and protected from scammers trying to steal your personal information.

We currently only ship to the mainland US Lower 48 States.

We are unable to ship to Hawaii and Alaska at this time. We hope to offer this service soon!

Currently, we do not ship to other countries other than the continental United States.

Freight shipping may be necessary for some of our larger products. If freight is required, it will be noted on the product page and added at checkout.

Please provide a valid phone number at checkout. Shortly before the delivery date, a friendly freight driver will contact you to schedule the date and time of delivery. You will need to be home to receive the package at the scheduled time.

If the driver is unable to reach you after several calls or you are unavailable at the time of delivery, the package may be returned according to our Return Policy.

Note

Additional charges may be added for residential delivery. A home business is considered a residential delivery. A company name must be included for commerical delivery. If these charges apply it will be noted on the product page.

Additional charges may be added for shipment to the following East Coast states; ME, NH, MA, RI, CT, NY, NJ, DE, MD, VA, NC, SC, GA, VT, PA, MI, OH, IN, WV, KY, TN, FL. If these charges apply it will be noted on the product page.

An additional charge of $60.00 may be required for orders shipping to New York, Pennsylvania and Martha's Vineyard Island zip codes beginning 100-104, 110-119, 150-196 and 025-026.

If you add lift gate service for, the delivery will come on a special truck with a hydraulic lift. The driver will use the lift to place the pallet on the ground curbside. (The truck driver is not responsible in moving your pallet to your desired location). This will make receiving the shipment easier especially if only one person is home to receive it. If you do not choose lift gate, you will need to have two adults to unload the shipment.

All orders will be shipped using the fastest, safest and most reliable methods. We'll choose the most suitable shipping method and courier after your order has been cleared for shipment and your payment has been processed.

Once we process your payment we'll ship your items within the shipping time frame stated on each of our product pages (usually 4-7 business days, however some larger products such as ATVs, go karts etc. can take longer). 

We'll then send you a dispatch notification email and any tracking information after your item(s) have left the warehouse. If you do not receive the dispatch notification email from us within 6 business days of your order, feel free to follow up with us at support@myownwheels.com or 800-903-0946

When a shipment is scheduled for delivery, and through no fault of the Carrier the delivery cannot be accomplished, further charges may be applied for re-delivery. The Carrier will determine these charges at the time of a requested re-delivery.

Redelivery charges will not apply on shipments picked up at the original destination service center.

Unfortunately, we cannot ship to PO boxes.

Unfortunately, large items like scooters and wheelchairs are not eligible. We cannot provide overnight or expedited shipping, unless otherwise stated on specific products.

Yes of course, but depending on the status of your order there may be certain charges applied:

• If Your Order Has Not Shipped - Subject to a $25 administration fee when canceled. If the item(s) are not in stock, you will not be required to pay this fee.
• If Your Order Has Shipped - You (the buyer) are responsible for return shipping charges plus a 15% restocking fee unless otherwise stated. 
• Buyer's Remorse and Return or Refusing A Shipment When It Arrives - You (the buyer) are responsible for delivery (outbound) and return shipping charges plus a 15% restocking fee, unless the shipment arrives visibly damaged or defective.

There are two ways you can cancel your order:

• Over the phone - Call our sales department at 800-903-0946 to cancel your order over the phone.
  
• Email - Send an email to strong>support@myownwheels.com stating that you want to cancel your order. Please make sure that you include your name, your order number and a reason for the cancellation. One of our customer representatives will contact you to confirm the details.

After cancelling your order, our system will automatically process a refund. It should take 1-3 business days for your refund to take into effect. We will also notify you via email of the approval or rejection of your refund. Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund after 5 days of cancelling your order, first check your bank account to make sure that it's at least processing. You may also contact your credit card company or bank since some credit card companies can take up to 14 days to process a refund and post it onto your account, it may take some time before your refund is officially posted (sometimes up to 14 days). 

If you have already contacted your bank or your credit card company and you still haven't received your refund yet, please contact us at support@myownwheels.com.

If you received a damaged or faulty item(s), you must notify us immediately for assistance at support@myownwheels.com or 800-903-0946

Damages must be notified within 5 days of receiving your item, outside of this time the customer will be responsible for any shipping charges.

Please inspect the packaging of your item(s) on arrival, if you do notice any damage to the packaging you should make note of this when signing for the delivery by signing it as "damaged".

Free replacements parts will be shipped out if any damage occurs during shipping, the customer will be responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair a return for a full refund will be offered.

We may also require photographic proof and further information and so to save any delays in returning the item for replacement please ensure you take photos immediately upon delivery.

Please inspect the packaging of your item(s) when they arrive, if you notice any items missing from the packing list or product description, you should make note of it when signing for delivery. 

If it has been 30 days or less from the date of your initial purchase, you can contact our Customer Service department by emailing us at support@myownwheels.com. We will ship any missing parts within 1-2 days.

Yes. Every product sold by MyOwnWheels.com comes with a specific manufacturer's warranty. Should you have any problems with one of your products, please contact our team at support@myownwheels.com. We can help you initiate a warranty claim with the manufacturer of your product.

For specific manufacturer's details, please visit our Warranty Page.