Help Center

FAQ

Placing an Order & Payment Options

Will I get confirmation of my order?

I placed my order but did not receive a confirmation email. Why?

What happens after I receive my order confirmation?

Can I place my order over the phone?

What type of payments do you accept?

Why do you need my phone number?

Is it safe to buy online through your website?

Shipping

Where do you ship to?

Hawaii & Alaska

Do you ship internationally?

Discounted freight shipping

What is shipping with lift gate service?

How will my order be shipped?

When will my order be shipped?

What happens if I miss a scheduled delivery?

Can my order be shipped to a PO box?

Can my order be shipped overnight or next day?

Cancellations & Refunds

Is it possible to cancel my order?

How do I cancel my order?

I recently canceled my order. How long will it take to get a refund?

I canceled my order move than 5 days ago. Why haven't I received my refund?

Damages

What do I do if I receive a damaged product?

What do I do if had a part or parts missing from my package/box?

Warranty

Is my purchase covered by any warranty?

Where can I find warranty information about my product?