MyOwnWheels.com offers FREE SHIPPING on the vast majority of our orders placed within the continental United States, however larger sized items may require shipping by Discounted Freight. If freight shipping is required, you will be notified prior to shipping. We charge $49.00 shipping for most accessories unless ordered at the same time as the scooter.
WHERE DO YOU SHIP?
We primarily ship to the mainland US lower 48 states. However, some vendors such as Enhanced Mobility and eWheels ship Canada, Hawaii, Alaska, Puerto Rico and the US Virgin Islands. Please call for details and additional shipping fees.
As soon as we receive your order, we will send out a confirmation to your email address. This means we have received your order in our system and we have pre-authorized your payment method ready for your purchase.
We will then check with our warehouse or suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping (usually within 5-12 business days), we will process the charges and prepare to ship your order.
In the event that your item(s) are unavailable for immediate dispatch, we remove the pre-authorization from your payment method and reach out to you via email or telephone.
HOW WILL MY ORDER BE SHIPPED?
All orders will be shipped using the fastest, safest and most reliable methods. We will choose the most suitable shipping method and courier after your order has been cleared for shipment and your payment has been processed. Orders are typically delivered within 5-10 business days after being processed. Please consult tracking numbers for up to date information.
Discounted Freight Shipping
Freight shipping may be necessary for some of our larger products. If freight is required, it will be noted on the product page and added at checkout.
Please provide a valid phone number at checkout. Shortly before the delivery date, a friendly freight driver will contact you to schedule the date and time of delivery. You will need to be home to receive the package at the scheduled time. If the driver is unable to reach you after several calls or you are unavailable at the time of delivery, the package may be returned according to our Return Policy.
WHAT IS SHIPPING WITH LIFT GATE SERVICE?
If necessary, based on the weight of your scooter, lift gate service will be provided. The driver will use the lift to place the pallet on the ground curbside. They are not allowed to bring the scooter or power chair into your home. The drivers will not remove and dispose of the pallet or shipping materials. If you ordered a large scooter, we recommend having a friend or family member at your home to assist you with the delivery.
WHITE GLOVE SERVICE
White glove delivery service is available on many of our products. See product details to see if this is available. An additional fee will apply for white glove service.
MISSING A SCHEDULED DELIVERY
When a shipment is scheduled for delivery, and through no fault of the Carrier the delivery cannot be accomplished, further charges may be applied for redelivery. The Carrier will determine these charges at the time of a requested redelivery. Redelivery charges will not apply on shipments picked up at the original destination service center.
WHEN WILL MY ORDER BE SHIPPED?
Once we process your payment, we'll ship your items within the shipping time frame stated on each of our product pages, usually 5-12 business days.
We will then send you a dispatch notification email and any tracking information after your item(s) have left the warehouse. If you do not receive the dispatch notification email from us within 12 business days of your order, feel free to follow up with us at firstname.lastname@example.org or 800-903-0946.
SHIPPING TO HAWAII AND ALASKA
Please contact us to see if this is available and to determine additional shipping costs. Some vendors such as Enhance Mobility and eWheels will ship to these states. Please call for details and freight costs.
A few of our vendors ship to Canada for an additional fee. We do not ship to any other international countries. Call for details.
CAN MY ORDER BE SHIPPED TO A PO BOX?
Unfortunately, we cannot ship to PO Boxes.
CAN MY ORDER BE SHIPPED OVERNIGHT OR NEXT DAY?
Unfortunately, we cannot provide overnight or expedited shipping, unless otherwise stated on specific products.
CANCELLATIONS & REFUNDS
Order Has Not Shipped - subject to a $25 administration fee when canceled. If the item(s) are not in stock, you will not be required to pay this fee.
Order Has Shipped - You (the buyer) will be responsible for initial delivery charge (outbound to the customer) and return shipping charge (back to the distribution center) plus a 20% restocking fee. Please note that this will result in a substantial reduction to the amount of the refund.
Buyer's Remorse or Refusing A Shipment When It Arrives - You (the buyer) will be responsible for initial delivery charge (outbound to the buyer) and return shipping charge (back to the distribution center) plus a 20% restocking fee. This includes reasons such as color choice, dimensions, functionality, size, weight, speed of the product, etc. These specifications are listed in the product descriptions prior to the purchase. Please note that this will result in a substantial reduction to the amount of the refund. All requests for returns must be made within 15 days of receipt of the scooter.
There are no fees to the buyer if the shipment arrives visibly damaged or defective.
Refunds will only be issued to the original payment method that was used when placing the order.
Please inspect the packaging of your item(s) on arrival, if you do notice any damage to the packaging you should make note of this when signing for the delivery by signing it as "damaged".
Free replacements parts will be shipped out if any damage occurs during shipping, the customer will be responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair a return for a full refund will be offered.
We may also require photographic proof and further information and so to save any delays in returning the item for replacement please ensure you take photos immediately upon delivery.
If you received a damaged or faulty item(s), you must notify us immediately for assistance at email@example.com or 800-903-0946.
Damages must be notified within 5 days of receiving your item, outside of this time the customer will be responsible for any shipping charges.
Buyer's Remorse and Return or Refusing A Shipment When It Arrives - You (the buyer) will be responsible for the cost of the delivery charge (outbound to the customer) and the return shipping charge (back to the distribution center) plus a 20% restocking fee. Please note that this will result in a substantial reduction to the amount of the refund. (See further details in the “Cancellations & Refunds” section). All requests for returns must be made within 15 days of receipt of the scooter.
Refunds will only be issued to the original payment method that was used when placing the order. No returns will be accepted without prior authorization from My Own Wheels.com by calling 800-903-0946.
If a return authorization has been authorized by My Own Wheels.com the item(s) must be returned in the resale-able condition it arrived in, with all its original boxes and packaging, for a refund or exchange (no damaged items). A return tracking number must also be provided. You, the buyer will be responsible for the return shipping costs.
*Please be aware that each manufacturer's return policies may vary, and we ultimately adhere to each manufacturer's return policy (as they override our own). It is important to contact us for further clarification first.
If you have any questions about our Shipping and Returns Policy, please contact us at firstname.lastname@example.org or 800-903-0946.